What You Get:

  • Single-agent interface for all types of customer contact
  • Voice / Phone (PBX)
  • Live Web Chat & Call Back
  • Email
  • SMS Text
  • Social Media
  • Interface Configurability

 

Benefits:

  • Easy for agents to learn
  • Agents can easily manage multiple forms of contact
  • Increased customer engagement through flexible contact channels
  • Customizable to your business needs