The Product of the Year award spotlights technologies that achieve high standards of excellence and innovation, and are “proven to be among the best communications and technology solutions available on the market,” according to TMC. CoreNexa Contact Center was singled out for its ability to help partners satisfy evolving customer requirements by providing a compelling solution that improves business productivity through sophisticated customer engagement functionalities.
The platform offers a rich feature set that includes intelligent call routing, IVR automation, presence management, call and join features, and granular reporting and analytics—all of which make employees more efficient and responsive, resulting in superior engagement experiences that enhance customer satisfaction and loyalty.