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TheVoipCo, LLC a nationwide VoIP Service Provider that has been serving the continental 48 states for 8 years has decided to regionalized it’s customer base to streamline their infrastructure and support efforts.

With venture capital and strategic positioning the new company  will be servicing selected regional footprints throughout the country. According to industry sources, the first quarter of 2016 will be a major upgrade to infrastructure and will be launching a new website, new domain and new contacts,  email addresses and telephone numbers.  Stay tuned for future updates.

Features:

• Automated messaging
• Unlimited contacts
• Unlimited campaigns (events)
• Unlimited groups (contacts)
• Do Not Call complaint
• Sophisticated scheduling
• Set & forget
• Dialing windows (time zones)

 

Benefits:

• Saves time for outbound calls
• Notification of new products
• Increase sales (via announcements)
• Offer VIP status to customers

VoIPco Telecom UCaas Platform CoreNexa improves the productivity and capabilities for all end users with a powerful Unified Communications Client and fully integrated mobile application, a class-leading omni-channel Contact Center and proven administration platform. By exceeding end users’ expectations, CoreNexaTM will empower you to be more successful than ever before while maintaining your core ability to sell, deliver, manage, and invoice.

The VoIPco Telecom Unified Communications Platform brings US Businesses into a new era of processing and handling telephone calls. The new generation of call routing is here. VoIPco Telecom is leading the industry with providing customers with advanced call routing options without requiring any hardware investment. Stay tuned for our IVR release in  3rd QTR 2018

The Product of the Year award spotlights technologies that achieve high standards of excellence and innovation, and are “proven to be among the best communications and technology solutions available on the market,” according to TMC. CoreNexa Contact Center was singled out for its ability to help partners satisfy evolving customer requirements by providing a compelling solution that improves business productivity through sophisticated customer engagement functionalities.

The platform offers a rich feature set that includes intelligent call routing, IVR automation, presence management, call and join features, and granular reporting and analytics—all of which make employees more efficient and responsive, resulting in superior engagement experiences that enhance customer satisfaction and loyalty.

Advanced Contact Features

Features:

• Supports unlimited queues
• Skill set routing based on address
• Integrated with ACD queue
• Historical archive in database
• Aging and escalation tracking
• Auto Responder available

 

Benefits:

• Increase agent efficiency
• Decrease long distance costs
• Easy reporting & tracking
• Real-time view of aged messages
• Messages not lost or forgotten

What You Get:

• Single-agent interface for all types of customer contact
• Voice / Phone (PBX)
• Live Web Chat & Call Back
• Email
• SMS Text
• Social Media
• Interface Configurability

 

Benefits:

• Easy for agents to learn
• Agents can easily manage multiple forms of contact
• Increased customer engagement through flexible contact channels
• Customizable to your business needs

Contact Center is an evolution of call center functionalities. The comprehensive, feature-rich customer engagement solution benefits end users with:

• Modern communication options for the best customer experience
• Efficient and award-winning customer engagement
• Instant information for empowered agents
• Customizability for specific vertical or business needs

 

Features:

• Agent controlled
• Software only (virtualized)
• Automated messaging
• Unlimited contacts
• Unlimited campaigns (events)
• Unlimited groups (contacts)
• Do Not Call complaint

 

Benefits:

• Saves time for outbound calls
• Increased customer contact
• Easy to deploy
• Less expensive than full dialers

Contact Center:

• The future of customer engagement
  Omni-channel, multimedia customer engagement
  capabilities that deliver the most productive
  customer interactions
• Live Web Chat, SMS ACD and Broadcast, Email
  ACD, Fax/Email integration from third-party services

 

CoreNexa Account Manager:

• The foundation on which everything is built
  13+ year proven platform for channel enablement
• Sell, deliver, manage and invoice with industry
  leading profit margins

VoIPco Telecom Launches Unified Communication platform.

Building on our proven foundation, VoIPco Telecom UC Client Platform continues to empower your business’s success.

Over the last three years, we’ve invested in the modernization of our platform and the result is more opportunity for you than ever before. Together, our future is bright!